MaxBet Privacy Policy
for Pakistan Players

01 About This Privacy Policy

This Privacy Policy applies to all users of the MaxBet platform, including anyone who visits the website, creates an account, makes a deposit in PKR, places wagers or interacts with any feature of the platform. It covers every stage of your relationship with MaxBet — from the moment you land on the site to the day you choose to close your account.

By registering a MaxBet account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described here. If you do not agree with any part of this Policy, please do not create an account or use the platform.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines, both of which form part of the overall agreement between you and MaxBet.

02 What Information We Collect

MaxBet only collects information that is genuinely necessary for the platform to function properly and for us to provide you with a safe, personalised gaming experience. We do not collect data we do not need. The categories of information we collect are set out below.

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, political opinions or biometric data beyond what is strictly required for identity verification purposes.

03 How We Use Your Information

Every piece of information MaxBet collects has a clear, defined purpose. We do not use your data for anything beyond what is described in this Policy without first obtaining your explicit consent. The main ways we use your personal information are as follows:

• Account management: To create and maintain your MaxBet account, verify your identity, process your PKR deposits and withdrawals, and communicate important account updates to you.
• Platform personalisation: To remember your game preferences, display relevant promotions and tailor your experience based on the types of games you enjoy — whether that is slots, live casino, bingo or cricket betting.
• Security and fraud prevention: To detect and prevent unauthorised access, duplicate accounts, fraudulent payment activity and any misuse of the platform or its promotions.
• Responsible gaming: To monitor play patterns, enforce self-exclusion requests, and identify any activity that may indicate a player needs support managing their gaming behaviour.
• Customer support: To respond to your queries, resolve disputes and process any requests you submit to the MaxBet support team.
• Platform improvement: To analyse aggregate usage patterns and improve the overall performance, reliability and feature set of the MaxBet platform for all Pakistan players.
• Communications: To send you transaction confirmations, security alerts and — where you have opted in — promotional messages about bonuses, new games and VIP rewards. You can opt out of marketing communications at any time from your account settings.

04 Payment Data and PKR Transactions

When you make a deposit or request a withdrawal on MaxBet using JazzCash, Easypaisa, Raast, bank transfer or a debit card linked to a Pakistan bank account, certain payment details are collected and processed. The handling of this financial data is subject to additional protections beyond standard personal data.

• Your JazzCash or Easypaisa mobile number is collected at the time of the transaction and stored securely against your account. It is used solely to route PKR deposits and withdrawals correctly.
• Bank account numbers and Raast IDs are stored in encrypted form. They are used exclusively for processing your withdrawal requests to the correct destination.
• MaxBet does not store full debit card numbers. Card transactions are processed via a secure payment gateway and only tokenised references are held in our systems.
• Payment data is never shared with third parties for marketing purposes. It is only shared with the payment processor necessary to complete your specific transaction.
• All PKR transaction records are retained for a minimum period to allow for dispute resolution and responsible gaming review. After the retention period, payment data is securely deleted or anonymised.

05 Cookies and Tracking Technologies

MaxBet uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences and to understand how players use the site so we can keep improving it. A cookie is a small text file placed on your device when you visit the platform. It does not give us access to your device or any files on it.

• Essential cookies: Required for the platform to function. These handle your login session, keep your account secure and ensure your PKR balance displays correctly. You cannot opt out of essential cookies.
• Performance cookies: Collect anonymised data on how pages are used, which games are most popular and where errors occur. This helps us improve the platform for all Pakistan players.
• Preference cookies: Remember choices you have made such as your preferred game category, display settings and notification preferences.
• Analytics cookies: Help us understand traffic patterns and player journeys across the platform. Data collected by analytics cookies is aggregated and does not identify individual players.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of parts of the MaxBet platform.

06 Data Sharing and Third Parties

MaxBet does not sell, rent or trade your personal information to any third party. We share your data only where it is strictly necessary to operate the platform, process your PKR payments or comply with a legitimate request. The categories of third parties we work with are limited to the following:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive only the payment data needed to process your specific transaction. They are contractually bound to use this data for no other purpose.
• Game providers: Our casino, slot and live dealer game suppliers may receive a session token or anonymised player ID to initialise your game session. They do not receive your personal registration details or payment information.
• Identity verification services: Where we need to verify your CNIC or other identity document, we may use a trusted verification partner. Your document is processed securely and not retained by the third party beyond the verification process.
• Analytics providers: Anonymised, aggregated usage data may be shared with analytics tools to help us understand platform performance. No personally identifiable information is included in this data.
• Legal and security obligations: We may disclose personal data if required to do so by a valid legal obligation or to protect the security, integrity or rights of the MaxBet platform and its players.

07 Data Retention

MaxBet retains your personal data for as long as your account remains active and for a reasonable period thereafter. Retention periods vary depending on the type of data and the purpose for which it was collected.

• Account registration data is retained for the duration of your account and for a minimum period after account closure to allow for dispute resolution.
• Transaction and wagering records are retained for a period sufficient to support responsible gaming reviews and to resolve any payment disputes that arise after account closure.
• Identity verification documents are retained only for as long as necessary and are securely deleted once the retention period expires.
• Support communications are retained for the period required to resolve the issue they relate to, plus a reasonable follow-up period.
• Anonymised or aggregated data — which cannot be traced back to any individual — may be retained indefinitely for statistical and platform improvement purposes.

When your data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

08 Security Measures

Protecting your personal information and your PKR balance is a core responsibility that MaxBet takes seriously. We have implemented a range of technical and organisational security measures to protect your data against unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and the MaxBet platform is encrypted using SSL (Secure Sockets Layer) technology.
• Passwords are stored using strong one-way hashing algorithms. MaxBet staff cannot view your password in plain text.
• Payment credentials such as JazzCash numbers and bank account details are stored in encrypted form in isolated, access-controlled storage.
• Access to player data within MaxBet's internal systems is restricted on a strict need-to-know basis. Staff who do not require access to personal data as part of their role do not have it.
• Our platform is monitored continuously for unusual activity, including login attempts from unrecognised devices, multiple failed authentication attempts and suspicious transaction patterns.
• We conduct regular security reviews and apply updates promptly to address any identified vulnerabilities.

09 Your Rights Over Your Data

As a MaxBet player, you have a number of rights in relation to the personal data we hold about you. These rights can be exercised by contacting the MaxBet support team at any time.

• Right to access: You can request a copy of the personal data MaxBet holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you have the right to request that it be corrected. You can update basic details such as your contact number directly from your account settings.
• Right to deletion: You may request the deletion of your personal data. Where deletion is possible — and not prevented by a legitimate retention obligation — we will action this promptly. Note that some data associated with your wagering history may need to be retained for a minimum period for responsible gaming and dispute purposes.
• Right to object to marketing: You can opt out of receiving promotional emails and platform notifications at any time through your account preferences. Opting out of marketing does not affect transactional communications such as deposit confirmations and withdrawal notifications.
• Right to data portability: You may request your personal data in a structured, machine-readable format if you wish to transfer it.

To exercise any of these rights, contact the MaxBet support team through the live chat in your account or via email. We aim to respond to all data rights requests within a reasonable period and will keep you informed of progress throughout.

10 Children and Underage Players

MaxBet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, deposit any funds or use any part of the MaxBet platform.

If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child may have registered on MaxBet, please contact our support team immediately so we can investigate and take action.

11 Updates to This Privacy Policy

MaxBet may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our platform or updates to the data practices described here. When we make material changes, we will update the "Last updated" date at the top of this page.

Where a change is significant — for example, a change in how your payment data is handled or who it may be shared with — we will notify registered players via their account email or through an on-platform notification. For minor clarifications or corrections, the updated Policy will simply be published on this page.

We recommend reviewing this Policy periodically. Continued use of the MaxBet platform after an update has been published constitutes your acceptance of the revised Privacy Policy.

12 Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information has been handled, the MaxBet support team is available 24 hours a day, seven days a week.

You can reach us through the live chat feature within your account or by emailing our support team directly. We are here to help Pakistan players with any privacy-related questions — whether it is a simple query about what data we hold or a formal deletion request.